Refund policy

Return & Refund Policy

We want you to love your hat—but if something’s not right, here’s how we handle it.

Returns

Due to the nature of our products, all sales are final unless the item arrives damaged or defective.

If your order arrives with a defect or damage, please contact us within 7 days of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

Approved claims will receive a replacement or refund, at our discretion.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Buyer’s remorse

  • Incorrect size or fit

  • Normal wear and tear

  • Items worn, washed, or altered

  • Orders placed with incorrect shipping information

Refunds

If your refund is approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to process after approval

Shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges. If your item qualifies due to damage or defect, we’ll replace it.

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please contact the carrier directly for assistance.

Contact Us

For any return or refund questions, reach out to:
raunchytruckerhats@gmail.com